Refund policy

Originals

Original artwork is final sale.

Prints

We have a 30-day return policy for full-price items, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@karlidawnmoss.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. 

You can always contact us for any return questions at info@karlidawnmoss.com.

Exceptions
Custom products cannot be returned. Unfortunately, we cannot accept returns on sale items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.